Terms of service
Last updated: [Date]. Bracketed items must be set by the business and this page reviewed by counsel before publication.
Reservations
Submitting the booking form places a reservation request. A trip is confirmed when we confirm it by phone or email. We may decline or reschedule a request when no vehicle is available.
Changes and cancellations
Changes and cancellations made at least [cancellation window] before the scheduled pickup are accepted without charge. Later than that, [late cancellation terms] apply.
Wait time
[Complimentary wait time] is included at each pickup. Airport arrivals include [airport wait time] from the actual landing time. Additional waiting is billed at [wait rate].
Payment
Rates are confirmed before the trip. [Payment terms — when payment is collected, what methods are accepted, how gratuity and tolls are handled.]
Conduct and condition of the vehicle
Passengers are responsible for damage beyond ordinary use, billed at [damage terms]. Drivers may end a trip where behaviour is unsafe or unlawful.
Delays and liability
We plan generously and track flights, but we are not liable for delays caused by conditions outside our control, including weather, traffic and road closures. [Liability terms.]
Contact
Questions about these terms can go to johnny@onthespot.com or (614)555-0100.